Welcome

In today's fiercely competitive business world organisations are constantly looking for an advantage. No matter what the intiative to achieve that advantage, it will require interfacing information systems in some way shape or form.

In order to keep up with the constantly shifting and changing demands of the marketplace you need someone with the expertise and knowledge to help your IT department maintain a consistent level of quality to enable the existing and shifting business objectives.

You need someone who can turn business into geek and geek into business.

You need a Guru.

Services

Marine Force Recon, Australian SAS, Navy Seals, SWAT Teams, Emergency Response Teams. When you need a special job done, you require a special kind of team to do it. Guru Technologies is “The Elite Special Forces of the IT industry”. Light, fast, effective, efficient, precise, empowered and fully trusted by the organisations utilizing their services.

The following is a list of services Guru offers its clients:

Reveille

Guru Awakening Session

Just like the ominous 5am bugle call in boot camp the Guru Awakening session is designed to open the eyes of the IT organisation. The Guru Awakening Session provides a high level overview of Service Management in relation to their business.

Those attending the session are introduced to the concepts, processes, terminology and functions of ITIL. The purpose of the awakening session is to not only make those who will be involved aware of the benefits, but it is also to proactively apply the concepts to their day to day activities. It is through the Awakening Session that the seeds of organisational change begin to grow.

Reconnaissance

Guru Service Management Health Check

The Service management health check is the typical starting point for our consultancy engagements. It is designed to “check the pulse” of your IT organisation and the relationship of the business and IT. Before we can move forward it is important for us to understand where we are now.

The health check is very similar to a reconnaissance mission. Guru drops in, interviews the locals, and observes the behaviour and culture and then reports its findings to the powers that be so a cohesive plan can be put together.

The health check is based on a specific set of outcomes and deliverables including but not limited to:

Identification of required business outcomes
Identification of the current levels of Service Management maturity
Baselining of current IT processes and systems
Establishment of an overall vision for the organisation
Identification of the culture and attitudes of the business

The War Room

Getting an upper hand on the competition requires great planning and fantastic execution of quality IT services. These list of services Guru offers are designed to help in the planning and improvement of your IT organisation.

Guru IT Service Management Workshops

Guru technologies can help your business develop a best fit IT strategy and facilitate it's development through a series of structured workshops. We will ensure that the right business outcomes and activities are identified and mapped out into a structured cohesive plan to ensure your IT achievements are met.

Guru Service Improvement Program

Got a service that you just can't seem to “get right”? Not getting the results you had hoped out of your previously implemented processes? Have constantly changing customer requirements? Can't seem to make the customer happy no matter what you do? Want to take your services to the next level?

Then you need a Guru Service Improvement Program. Our highly skilled consultants can be embedded in your organisation to develop and implement a program to get more bang for your buck out and help put the vitality back into your existing program.

Full Frontal Assault

This is full blown ITIL implementation. 28 processes 5 functions. Guru will embed in your organisation for a long term engagement with the purpose of complete eradication of unacceptable service quality.